Remote Expert Assistance
Acty
is a remote expert assistance solution that uses live video and augmented reality (AR) to guide technicians in the field through smartphones, tablets, or smart glasses. It enables real-time visual support—making remote troubleshooting feel as if the expert is on-site.
Core Features
Draw arrows, place symbols, and annotate directly onto the technician’s live video feed for precise guidance.
Capture frames during sessions, pause, mark details, and discuss.
Expert and technician can both highlight exact points on the live view.
Take photos, record videos, share documents, manuals, or web pages in real-time.
Text and voice translated on-the-fly into over 60 languages—ideal for global teams.
Quickly access device-specific info or trigger the appropriate expert.
On Android, connect UVC devices like endoscopes—the expert can switch camera views live.
Works on iOS/Android/smart glasses, browser-based interface, and cloud or on-premise setup options.
Use Cases
Manufacturing & Utilities
Teams at companies like GE Aerospace and Bühler use remote assistance to maintain complex equipment and run remote inspections.
Logistics & Warehousing
AR tools help workers with picking, packing, and repairs—major companies like DHL use such solutions to cut errors and boost productivity.
Field Service & Maintenance
Technicians working on-site machinery, mobile equipment, or remote infrastructure benefit from expert support without travel.
Healthcare & Medical Devices
Enables specialists to support remote clinics—useful in telemedicine and equipment troubleshooting.